Building Management & Maintenance

Mosino provides a complete set of services for building management and maintenance. The set of tools offers experiences for customers, staff and managers, including:

• Ticketing / Service Requests
• Staff Hub Mobile App
• Checklist
• GMAO (General Maintenance and Operations)
• Inventory Management
• Inspection Reports
• Powerful Analytics
• And more
  

Mosino platform includes complete service requests / work order management. Customers can use online portal or the mobile application to make new requests, communicate and track the progress. Staff can also manage all tickets and requests from any computer or simply use the staff mobile application. Each ticket provides real-time messaging features between the building management and each customer. This allows staff to keep track of all products and inventory for proactive maintenance.

The Mobile app allows the staff to get notifications, communicate with the customer on the go. All tickets are sent out to staff and 3rd party via email, SMS and mobile app notification to ensure requests are started and completed quickly for better operations.

Management On The Go

Add a checklist or a to-do list for each ticket via a template. Assign checklist to a group or setup sub-tasks for each to-do list item. Checklist allows better ticket management for staff to ensure all important steps are taken before the service request is completed.

Simplified Management via Checklist

Keep track of your inventory such as filters, locks, switches and more. The system will track and ensure all necessary equipment is available and can be used to complete a service request as part of Preventative Maintenance. After each service request is completed, new requests will be created automatically before the end of life of each product previously used. The system will provide the cost forecast as well as budgeting preparation, and allows to track the cost per employee, type of issues among other factors.

General Maintenance and Operations

Keep an inventory of all products installed in the building, including each item installed for residential units. The inventory management allows setting automatic reminders for low quantity or out of stock products to better prepare for replacements. All suppliers and 3rd party companies can be managed for the use of the PO (purchase order) feature to order new products or simply automatically send a PO when product reaches low quantity threshold.

Automatic Reminders of Products

Inspection reports provide great way to keep your building running smoothly and track any potential issues. Reports can be created for general purpose but automatically generated with a service request based on different events such as Resident Arrival, Resident Departure and more. Each report can be sent to a customer automatically upon arrival into the apartment to provide better visibility and tracking. Residents can fill out or confirm a completed report after the issue is solved.

Visibility and Track of Issues

Use the built-in analytics to understand how your building is being operated, and track employee expenses, average ticket time, top issues and more. Configure automatic analytics reports to receive constant analytics via email.

Building Management Facilitation